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Contact Us
A single inbox, read by a person on weekday mornings. Anything touching an order goes to the seller instead, and clause four explains why.
1. The Address
English please. Attachments welcome. Deliberately absent from this domain: a contact form, a chat bubble, a telephone number. Each of those would imply a helpdesk, and no helpdesk exists behind this website.
2. Reasonable Things To Send
- A factual mistake, with the sentence quoted and the correction spelled out.
- A request for the source sitting behind any figure published here.
- An ingredient question that the fourteen pages failed to answer.
- A suggestion for an article this library ought to carry.
- Any data or takedown request arising from the privacy statement.
3. Things That Cannot Be Answered Here
- Your order, in any form. Payments, addresses, tracking numbers and refunds are all invisible from this side. That is a technical fact rather than a policy.
- Medical questions. No dose can be recommended to you, no interaction cleared, no symptom interpreted. That belongs to a pharmacist or a doctor, and the safety page lists what to bring them.
- Stock levels, promotions and arrival dates. Those live at the checkout and change without warning.
4. Why Order Mail Should Go Elsewhere
Forwarding an order query through this address adds a day and changes nothing. Reply directly to the confirmation email from your purchase; that thread reaches people with access to the system your order lives in.
The delivery page sets out what to include and roughly how long each stage runs.
5. How To Report A Mistake Efficiently
Corrections are handled ahead of everything else in the queue. Three pieces of information make that possible: the page address, the sentence exactly as it currently reads, and what it ought to say.
With those three, most fixes happen the same morning. Without them, the reply is a request for those three, and a week has gone.
Every applied correction gets a dated note at the foot of the page it changed. The standing policy behind that is on the about page.
6. Commercial Approaches
Guest articles, reciprocal links, sponsored placements and paid write-ups are declined as a standing rule, usually without a reply. One commercial arrangement exists on this domain and it is described in the footer of every page.
7. Who Is Behind This
glyccoaid.com is the marketing website for the GlycoAid capsule manufactured by Glycens. Orders placed through the buttons on this site are taken, dispatched and refunded by the official checkout, and the commercial arrangement behind that is disclosed in the footer of every page.
Contact Questions
The messages this address receives more than any others.
When should I expect a reply?
Usually within two working days. The inbox is read on weekday mornings, and corrections and data requests are dealt with ahead of general questions.
Can you tell me where my parcel is?
There is no route to that information from here. The confirmation email from your purchase is the only thread that reaches the order system.
May I republish an ingredient page?
Quote a paragraph with a visible credit and link and that is fine. Reproducing whole pages is covered by the site terms and is not.
Will you publish something I have written?
No. Everything on this domain is produced in-house, which is the only way the sourcing rule stays enforceable.
Do you have a postal address?
Correspondence runs by email. Where a legal or regulatory process requires a postal address, one is supplied on request — say so in your message.
Order Your GlycoAid Today
One capsule with a meal, a page for every name on the label, and sixty days to send it back if it does nothing.
- One capsule a day, taken with food
- Fourteen names, every one with its own page here
- Free US delivery on the 3 and 6 bottle packs
- Sixty days to send it back, opened bottles included